Thank you for shopping with Urbanist Cycling. Customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we will be happy to give you a full refund or product exchange within 30 days of purchase. Merchandise must be returned in the original packaging, not worn, altered, or washed. Customer is responsible for any return shipping charges. Original shipping charges are not refundable. All refunds are issued via the original payment method. Merchandise being exchanged will be shipped promptly, pending availability, upon receiving the original merchandise.

To begin the return/exchange process please select the below link and enter your order number and email address. All returns/exchanges must be approved prior to processing. You should receive an email confirmation once the return/exchange process has been started and approved.

Please click the link below to begin a return or exchange.

Returns / Exchanges


We do not process international returns at this time.